Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

At Urbanchanda.in, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

By placing an order through Urbanchanda.in, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Eligibility for Returns

We accept return requests for eligible products in the following situations:

  • The product was damaged during delivery.

  • The product is defective or not functioning properly upon arrival.

  • You received a different product from the one you ordered.

  • The product is missing essential parts or accessories.

  • The product received is significantly different from its description or the product ordered.

Return requests must generally be submitted within 7 days from the date of delivery.

To be eligible for a return, the product should be in its original condition, wherever applicable, with its original packaging, accessories, manuals, tags, and other items supplied with the product.

Products that have been used, altered, damaged after delivery, or returned without essential accessories may not qualify for a return or refund.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.

This may include:

  • Personal-care products

  • Hygiene products

  • Beauty and cosmetic products

  • Hair-care products

  • Products that come into direct contact with the body

  • Used electrical or electronic products

  • Products damaged due to misuse or improper handling

  • Products specifically marked as non-returnable on the product page

If you are unsure whether your product is eligible for return, please contact us before sending the product back.

3. Damaged or Defective Products

If your order arrives damaged or the product is defective, please contact us as soon as possible and preferably within 7 days of delivery.

For faster assistance, please provide:

  • Your order number

  • Your name

  • A clear description of the problem

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A short video demonstrating the issue, where applicable

Our team may request additional information or evidence to verify the issue.

If the product is confirmed to be damaged or defective, we may provide a replacement, exchange, or refund depending on product availability and the circumstances of the case.

4. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

After verification, we may provide:

  • A replacement with the correct product, or

  • A refund of the eligible amount.

Please do not return an incorrect product before contacting us and receiving return instructions.

5. Change of Mind

Returns due to a simple change of mind may not be accepted.

However, if a product is unused, unopened, and eligible for return, you may contact us to check whether a return can be arranged.

Any applicable return shipping charges in such cases may be the customer's responsibility.

6. Refunds

Once an approved returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the eligible amount will be processed through the original payment method wherever possible.

The time required for the refund to appear in your account may vary depending on your:

  • Bank

  • Credit/debit card provider

  • UPI provider

  • Payment gateway

  • Other payment service provider

Shipping charges may be non-refundable unless the return is due to a defective product, damaged product, incorrect product, or an error on our part.

7. Refund Processing Time

For approved refunds, we generally initiate the refund within 5–7 business days after the returned product has been received and successfully inspected.

Once initiated, the actual time taken for the amount to reflect in your account depends on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us at:

urbanchandaofficial@gmail.com

8. Exchanges and Replacements

Where applicable, Urbanchanda.in may offer a replacement instead of a refund.

Replacement requests are subject to:

  • Product availability

  • Verification of the reported issue

  • Condition of the returned product

  • Compliance with this Return & Refund Policy

If the same product is unavailable, we may provide an alternative resolution or refund where applicable.

9. Return Shipping

If a return is required because:

  • The product was defective

  • The product was damaged during delivery

  • The wrong product was sent by Urbanchanda.in

we may arrange or reimburse eligible return shipping costs, subject to verification.

For returns requested for reasons unrelated to a product defect or an error on our part, the customer may be responsible for return shipping costs.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed, packed, or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return procedure may apply.

11. Return Approval

All return and refund requests are subject to verification and approval.

Urbanchanda.in reserves the right to decline a return or refund request where:

  • The request is submitted outside the applicable return period.

  • The product has been used or damaged due to customer misuse.

  • The product has been altered or modified.

  • Essential accessories or parts are missing.

  • The returned product does not match the product originally purchased.

  • The reported issue cannot reasonably be verified.

  • The product belongs to a non-returnable category.

  • The product does not meet the applicable return conditions.

12. How to Request a Return or Refund

To request a return or refund, please contact us by email.

Please include the following information:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos of the Product:

Please send your request to:

urbanchandaofficial@gmail.com

For faster processing, use the following email subject:

Return/Refund Request – [Your Order Number]

Our customer support team will review your request and provide the appropriate next steps.

13. Return Instructions

Once your return request is approved, our team will provide you with the necessary return instructions.

Please do not send a product back to any address shown on the shipping label or provided by a courier without first contacting Urbanchanda.in.

Returns sent without prior approval or without following the provided instructions may not be accepted.

14. Product Condition

When returning an eligible product, please ensure that:

  • The product is securely packed.

  • Original packaging is included wherever applicable.

  • Accessories and manuals are included.

  • The product has not been unnecessarily used or damaged.

  • Any labels, tags, or protective materials are retained where applicable.

We recommend taking photographs of the product and packaging before shipping a return.

15. Refund for Unavailable Replacement

If a replacement is approved but the same product is unavailable, Urbanchanda.in may provide a refund of the eligible amount instead of a replacement.

The refund will be processed according to the applicable refund procedure described in this policy.

16. Delivery-Related Issues

If your package appears damaged at the time of delivery, we recommend documenting the condition of the package before opening it.

If the product inside is damaged or incorrect, contact us as soon as possible with photographs or videos of the package and product.

This will help us investigate the issue and provide an appropriate resolution.

17. Policy Changes

Urbanchanda.in reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Customers are encouraged to review this policy before making a purchase.

Contact Us

If you have any questions regarding returns, refunds, exchanges, replacements, or your order, please contact us.

Urbanchanda.in

Email:
urbanchandaofficial@gmail.com

Website:
Urbanchanda.in

We are committed to providing our customers with a reliable shopping experience and will do our best to resolve eligible issues fairly and efficiently.