Terms of service

Terms of Service

Last Updated: August 20, 2026

Welcome to Urbanchanda.in.

These Terms of Service govern your access to and use of the Urbanchanda.in website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Urbanchanda

Urbanchanda.in is an online shopping store offering a range of products including lifestyle, beauty, personal-care, home, electronics, wellness, and other consumer products.

Throughout these Terms, the terms "we," "us," "our," "Urbanchanda," and "Urbanchanda.in" refer to the operator of the Urbanchanda online store.

The terms "you," "your," and "customer" refer to any person accessing or purchasing from our website.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Use automated systems to scrape or collect website information without authorization.

  • Submit false, misleading, or fraudulent information.

  • Use our website in a manner that may damage our business, reputation, or services.

We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

  • Screen or display settings

  • Lighting and photography

  • Product batches

  • Manufacturer changes

  • Packaging updates

  • Product variations

Product images are provided for illustration and representation purposes.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.

  • Discontinue products.

  • Change product specifications.

  • Remove products from our store.

  • Refuse or cancel an order where necessary.

If an order is placed for a product that becomes unavailable, we may contact you and provide an appropriate resolution, which may include cancellation and refund of the eligible amount.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure pricing information is accurate. However, in the event of a pricing or technical error, we reserve the right to correct the price and, where necessary, cancel the affected order.

If an order has been cancelled due to an incorrect price, any eligible payment already collected for that order will be refunded.

Applicable taxes, shipping charges, or other charges may be displayed separately where applicable.

6. Orders

When you place an order on Urbanchanda.in, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other available communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to accept, reject, modify, or cancel an order where necessary, including due to:

  • Product availability

  • Pricing errors

  • Payment issues

  • Incorrect customer information

  • Suspected fraudulent activity

  • Shipping limitations

  • Technical errors

  • Other operational reasons

If we cancel an order after payment has been received, the eligible amount will be refunded according to our applicable refund process.

7. Customer Information

When placing an order, you agree to provide accurate and complete information, including where applicable:

  • Full name

  • Delivery address

  • Email address

  • Phone number

  • Payment information

  • Other information required to process your order

You are responsible for ensuring that the information provided is correct.

Urbanchanda.in is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information supplied by the customer.

8. Payments

Orders must be paid using the payment methods made available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. Their terms and policies may also apply to your transaction.

We do not intentionally store complete payment card information on our own systems where payment processing is handled by third-party payment providers.

9. Shipping and Delivery

We aim to process and ship orders within the estimated timeframe provided on our website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational delays

  • Natural events

  • Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the shipping or courier provider, delivery may be affected by circumstances outside our direct control.

For more information, please refer to our Shipping Policy.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may only be possible if the order has not already been processed, packed, or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Return or refund requests may be subject to eligibility requirements, product condition, applicable time limits, and verification.

12. Promotions and Discounts

From time to time, Urbanchanda.in may offer discounts, promotional codes, special offers, or other promotional campaigns.

Promotions may be subject to additional terms, including:

  • Expiry dates

  • Minimum order values

  • Product exclusions

  • Quantity limitations

  • One-time-use restrictions

We reserve the right to modify, suspend, or terminate a promotion at any time, subject to applicable law.

Promotional offers cannot necessarily be combined unless expressly stated.

13. Intellectual Property

All content available on Urbanchanda.in, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Videos

  • Icons

  • Layout

  • Other materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

The Urbanchanda name and associated branding may not be used without authorization.

14. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services may include payment processors, shipping providers, analytics services, social media platforms, or other service providers.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

15. User Reviews and Content

If you submit reviews, comments, feedback, photographs, or other content to Urbanchanda.in, you agree that the content:

  • Is truthful and not misleading.

  • Does not violate applicable laws.

  • Does not infringe another person's rights.

  • Does not contain harmful, abusive, defamatory, or inappropriate material.

  • Does not contain malicious software or harmful code.

By submitting content, you grant Urbanchanda.in permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these terms or is otherwise inappropriate.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, and processed when you use our website or place an order.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Disclaimer

We make reasonable efforts to maintain the website and provide accurate information.

However, we do not guarantee that:

  • The website will always be available.

  • The website will always be free from errors.

  • All information will always be completely accurate or current.

  • The website will be free from interruptions or technical problems.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.

18. Limitation of Liability

To the extent permitted by applicable law, Urbanchanda.in shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Urbanchanda.in shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Public emergencies

  • Strikes

  • Transportation disruptions

  • Internet or telecommunications failures

  • Courier disruptions

  • Acts of war or terrorism

  • Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

20. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of Urbanchanda.in after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of Urbanchanda.in shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies displayed on Urbanchanda.in, constitute the terms governing your use of our website and purchase of products from our store.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Urbanchanda.in

Email:
urbanchandaofficial@gmail.com

Website:
Urbanchanda.in

Thank you for shopping with Urbanchanda.in.