Shipping policy

Shipping Policy

Last Updated: August 20, 2026

At Urbanchanda.in, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Urbanchanda.in, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within 1–3 business days.

Business days typically exclude Sundays and public holidays.

During busy periods, promotional campaigns, sales, or unforeseen circumstances, order processing may take slightly longer.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Remote or difficult-to-reach locations may require additional delivery time.

The delivery timeframe provided is an estimate and is not guaranteed unless specifically stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Product type
Package size or weight
Promotional offers

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the courier receives the package.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please ensure that the following information is correct:

Full name
House/building number
Street/locality
City
State
PIN code
Contact phone number

Urbanchanda.in is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address information provided by the customer.

6. Failed Delivery Attempts

The courier partner may make multiple delivery attempts depending on their delivery procedures.

A delivery may fail because of:

Incorrect address
Incorrect phone number
Customer unavailable
Customer refusing the delivery
PIN code or location restrictions
Courier-related issues
Other circumstances affecting delivery

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if the customer requests another delivery attempt.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

Courier delays
Weather conditions
Public holidays
Transportation disruptions
High order volumes
Natural disasters
Government restrictions
Remote delivery locations
Technical or operational issues
Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

If your order appears significantly delayed, please contact us and we will assist you in checking the shipment status.

8. Lost or Missing Shipments

If your order appears to be lost or has not been delivered within a reasonable period after dispatch, please contact us.

We may contact the relevant courier or shipping partner to investigate the shipment.

Depending on the outcome of the investigation, Urbanchanda.in may provide an appropriate resolution, which may include replacement or refund where applicable.

9. Damaged Packages

If your package appears visibly damaged when delivered, we recommend documenting the condition of the package before opening it.

If the product inside is damaged, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

Order number
Photographs of the outer package
Photographs of the damaged product
A short video, where applicable

This information will help us investigate the issue with the courier and provide an appropriate resolution.

10. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product received.

After verification, we may arrange a replacement or refund according to our Return & Refund Policy.

Please do not send the product back without first contacting us.

11. Cash on Delivery Orders

For Cash on Delivery orders, payment must be made to the courier partner according to the amount shown for your order.

Customers are requested to verify the order details before accepting delivery.

If you have concerns about an order, please contact Urbanchanda.in through our official customer support email.

12. Order Changes

If you need to change your delivery address or other order details, please contact us as soon as possible after placing your order.

Changes can only be made if the order has not already been processed or shipped.

Once an order has been dispatched, changes to the delivery address may not be possible.

13. Order Cancellation

Cancellation requests should be submitted as soon as possible.

An order may only be cancelled if it has not already been processed, packed, or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.

Please refer to our Return & Refund Policy for further information.

14. International Shipping

At present, Urbanchanda.in primarily focuses on deliveries within India.

If international shipping becomes available, the applicable shipping destinations, charges, delivery times, customs duties, and other conditions will be clearly displayed on the website.

Customers may be responsible for applicable customs duties, taxes, or other charges associated with international shipments where applicable.

15. Courier Partners

Orders may be shipped using third-party courier and logistics providers.

The courier partner may vary depending on:

Delivery location
Product
Package size
Availability
Service coverage
Other logistical considerations

Once a shipment is handed over to the courier, certain aspects of the delivery process are outside our direct control.

16. Delivery Estimates

All delivery times displayed on our website are estimates.

We cannot guarantee delivery on a specific date unless expressly stated.

Unexpected delays may occur due to circumstances outside our reasonable control.

We appreciate your understanding and patience in such situations.

17. Shipping and Refunds

Shipping charges may not be refundable in all situations.

If an order is returned due to a defective product, damaged product, wrong product, or an error attributable to Urbanchanda.in, we may provide an appropriate shipping or refund resolution subject to verification.

Please refer to our Return & Refund Policy for complete details.

18. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.

Urbanchanda.in

Email:
urbanchandaofficial@gmail.com

Website:
Urbanchanda.in

When contacting us regarding an order, please include your Order Number so that we can assist you more quickly.

19. Policy Updates

Urbanchanda.in reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

We recommend reviewing this policy periodically for the latest information.

Thank You

Thank you for choosing Urbanchanda.in.

We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.